Your computer restarted, and Safe Start succeeded, but encryption did not start correctly before the system restarted again. The first time, it will check if the workstation is compatible with EFDE and can be encrypted. It is highly recommended to set the pre-boot password before the next restart to proceed in the encryption process.Ī computer restart is required to initiate Safe Start to check hardware and firmware compatibility and perform initialization.Īfter the product is successfully installed, this error message will indicate that the next required step is to reboot the workstation to initiate the EFDE SafeStart mode. This error indicates that user interaction on the workstation is required. Your computer is ready to begin encryption, but it is currently waiting for a configured pre-boot password. You can find more details for troubleshooting in the application logs. To solve the error, enable and configure EFDE.Įncryption on your computer failed to start due to an error. General alert indicating that the EFDE Client application is running, but the data on the workstation is not encrypted. Your computer is not encrypted, and data at rest is not protected. Activate the product with a valid EFDE license or decrypt the workstation and uninstall the EFDE Client application. Without a valid license, encryption on the workstation persists, but the EFDE pre-boot login is no longer required before the windows login screen. The license has expired or is invalid, which has disabled pre-boot authentication. You can renew your existing license or decrypt the workstation with a decryption policy.
In this state, the EFDE pre-boot login is not required, but the data on the workstation is still encrypted. Renew your license to stay protected or activate ESET Security Product if you already have a renewal key or a new license. When this happens, the pre-boot password will be removed, and your computer will start without requiring any authentication. Your license expires in a few days, and your computer will lose protection. If Opal is supported on the workstation, but the error still displays, investigate the product logs for more information. If the workstation does not support Opal, apply the EFDE configuration policy without the Opal encryption support set as mandatory. Opal is specified as mandatory for encryption by the EFDE configuration policy. Policy states Opal must be used to encrypt your computer, but one or more disks do not support the Opal 2 protocol. If the TPM 2.0 is supported on the workstation, but the error persists to display, investigate the product logs for more information. If the workstation does not support TPM 2.0, apply the EFDE configuration policy without the TPM encryption support set as mandatory. TPM is specified as mandatory for encryption by the EFDE configuration policy.
Policy states a TPM must be used to encrypt your computer, but no suitable TPM is present.
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